SWANSEA | MUMBLES | PORTHCAWL | CARDIFF | 01792 65 00 00
We are committed to providing a high-quality legal service to all our clients. When something goes wrong we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact Mr Sheraz Akram, a director. Mr Akram has overall responsibility for client care. His contact details are:
16 Axis Court, Mallard Way, Swansea Vale, Swansea, SA7 0AJ
T: 01792 656519 F: 01792 656500 E: firstname.lastname@example.org
What will happen next?
Normally, you will need to bring your complaint to the Legal Ombudsman a) within six months of receiving a final written response from us about your complaint or, b) no later than 6 years from when the problem (act or omission) occurred or, c) no later than 3 years from the date, you should reasonably have known that there were grounds for complaint. (assuming that the act/omission complained of took place before the 6th of October 2010 or was more than six years ago)
For the Legal Ombudsman to deal with your complaint:
If we have to change any of the timescales above, we will let you know and explain why.
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