SWANSEA | MUMBLES | PORTHCAWL | CARDIFF | 01792 65 00 00
We are committed to providing a high-quality legal service to all our clients. When something goes wrong we need you to tell us about it. This will help us to improve our standards.
In the first instance it may be helpful to contact the person who is working on your case or legal issue to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to continue with your complaint our policy is shown below.
The Solicitors Regulation Authority (SRA) are our Regulator and can help you if you are concerned about our behaviour. You can raise your concerns with the SRA at www.sra.org.uk/consumers/problems/report-solicitor.page
If you have a complaint, please contact Mr Sheraz Akram, a director. Mr Akram has overall responsibility for client care. His contact details are:
16 Axis Court, Mallard Way, Swansea Vale, Swansea, SA7 0AJ
T: 01792 656519 F: 01792 656500 E: firstname.lastname@example.org
What will happen next?
Normally, you will need to bring your complaint to the Legal Ombudsman a) within six months of receiving a final written response from us about your complaint or, b) no later than 6 years from when the problem (act or omission) occurred or, c) no later than 3 years from the date, you should reasonably have known that there were grounds for complaint. (assuming that the act/omission complained of took place before the 6th of October 2010 or was more than six years ago)
For the Legal Ombudsman to deal with your complaint:
If we have to change any of the timescales above, we will let you know and explain why.
With effect from 15th February 2015 EU Regulations on Consumer Online Dispute Resolution (ODR) allow consumers who bought our services online to submit their complaint via an online complaint portal. We are required under the regulations to provide our clients the following information:-
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