SWANSEA | MUMBLES | PORTHCAWL | CARDIFF | 01792 65 00 00
Author: Douglas-Jones Mercer
Date: 24 September 2016
Good communication is essential for a business to run effectively and for employees to be happy. Poor communication can result in misunderstandings, poor performance, low morale and wasted time.
What should I communicate?
Employees should be provided with the information they are entitled to and that helps them do their job.
Staff should also be acknowledged when they do a good job. Credit to employees should be shared company-wide.
Perhaps most importantly, employees should be informed of any changes that will affect them or their job. This information should be disseminated to employees at the same time, so no one feels misled or confused.
How should I communicate?
Sensitive information should always be communicated personally.
Use a phone call, or better still a face-to-face meeting, to discuss matters and reach an agreement quickly.
An email can be useful to get agreements in writing, or to flag an issue that isn’t particularly urgent.
Businesses must be approachable. If it is unrealistic to have the managing director or CEO of the business available for employees to reach out to, find a relevant decision maker who may take their place.
Respond to every communication, even if it is criticism. If you cannot implement a suggestion or find a solution to a criticism, explain why. Employees must see the business as honest to foster trust and reliability.
< Previous article
Next article >
Dilemma. What to do if your maternity cover performs much better than the woman on leave: See 23 https://t.co/d4lMiCxulc
You’ve been with your partner for years, unmarried. What happens to your assets if you die with no will? Ans: See 3 https://t.co/Afqx9hMOlt
Post funeral, the sorting out of someone's affairs begins in earnest. Here's our summary of the key issues: https://t.co/HtyWychLAn
© 2017 Web Development by upriseVSI